About this Policy

The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a Privacy Policy. This privacy policy outlines the personal information handling practices of Prestige Community Care Services.

This policy is written in simple language. The specific legal obligations of the Prestige Community Care Services when collecting and handling your personal information are outlined in the Privacy Act 1988 and in the Australian Privacy Principles found in that Act. We will update this privacy policy when our information handling practices change. Updates will be publicised on our website and through our email lists.

Overview

We collect, hold, use and disclose personal information to carry out functions or activities under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act) and other legislation that confer powers or functions on the OAIC including the My Health Records Act 2012 (My Health Records Act).

Collection of your Personal Information

At all times we try to only collect the information we need for the function or activity we are carrying out. The main way we collect personal information about you is when you give it to us. For example, we collect personal information such as contact details and complaint, review, request, data breach notification or report. We may also collect contact details and some other personal information if you are on our committees or participating in a meeting or consultation with us.

Collecting Sensitive Information

Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, political opinions, association memberships, religious beliefs, sexual orientation, criminal history, genetic or biometric information.

Indirect Collection

In the course of handling and resolving a complaint, data breach notification, review or an investigation, we may collect personal information (including sensitive information) about you indirectly from publicly available sources or from third parties such as:

• Your authorised representative, if you have one
• Applicants, complainants, respondents to a complaint, investigation, application or data breach notification or the third parties’ employees and witnesses

Anonymity

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact our enquiry line with a general question we will not ask for your name unless we need it to adequately handle your question.

However, for most of our functions and activities we usually need your name and contact information and enough information about the matter to enable us to handle your inquiry, request, complaint or application fairly and efficiently, or to act on your report.

Collecting Through Our Website

There are several ways in which we collect information though our website.

Analytics

We use Google Analytics to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site.

Cookies

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

Email Lists, Registrations and Feedback

We will collect information that you provide to us when signing up to mailing lists and registering for our events, or when submitting feedback on your experience with our website.

Electronic Forms

We use various forms to enable you to, for example, lodge a complaint, feedback, or enquiry.

Electronic Transactions

We conduct transactions electronically as well as in hard copy and by face-to-face measures. It is important that you understand that there are risks associated with the use of electronic technologies and the use of the internet and you should take all appropriate steps to protect your personal information.

Marketing

We may use your personal information to keep you informed of our services and promotions. We provide individuals with easy opt-out request service if they do not wish to receive marketing and/or career management promotions.

How to make a Complaint

If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.

If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.

If we decide that a complaint should be investigated further, the complaint will usually be handled by a senior officer than the officer whose actions you are complaining about.

When we receive a complaint from you, we will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.

If you are not satisfied with our response you may ask for a review by a more senior officer within the Prestige Community Care Services. If you have any questions about this Privacy Policy, You can contact us:

Phone: 04 6607 8852
Email: [email protected]